City of Pflugerville
  • Other
  • Pflugerville, TX, USA
  • $19.24 - $22.28
  • Hourly
  • Full Time

The City of Pflugerville, where quality meets life, is growing and improving every day and we are always on the lookout for outstanding individuals to join our team!  Currently, we are in search of a Field Technician.  See the essential duties and responsibilities below. We will be selecting applicants for this position.

 

Essential Duties & Responsibilities

  1. Provides computer helpdesk technical support to include installations, upgrades and end-user support;
  2. Utilizes IT helpdesk ticketing system to provide high quality customer service, resolving cases via telephone support or in person, with escalation and follow-up of complex problems to System Administrators to ensure timely problem resolution;
  3. Provides PC hardware/software and peripherals support along with data and voice administration;
  4. Provides network connectivity (ping testing, etc.), print sharing, remote access, file sharing, User and Computer account administration support;
  5. Maintains laptops, including configuration, preventive maintenance, repairs and upgrades;
  6. Evaluates new and existing technologies with vendors, to make recommendations to the IT Director and IT staff concerning possible solutions;
  7. Makes recommendations for the replacement or upgrade of equipment or software;
  8. Provides training services, in person or via telephone, to allow for a highly trained and informed City staff;
  9. Performs technology equipment and software maintenance in a competent and timely manner;
  10. Assists in maintaining accurate and current inventory of computer hardware and software associated with desktop computing networks;
  11. Assists in maintaining city access control system;
  12. Assists with administration of VoIP phone systems;
  13. Performs work administration on problem tickets in support queues and projects as assigned by management.
  14. Other related or unrelated duties as assigned.

Education/Experience/Certification Qualifications

  • Valid Class C Texas driver's license 
  • High School Diploma or its equivalent, plus two (2) years of related experience;  or  any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

 

If you are someone interested in making a difference in the community and wish to be a part of the Pflugerville team,  go to pflugervilletx.gov under employment opportunities and apply!

City of Pflugerville
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